This information and policy in no way voids or changes the terms of the original Purchase agreement in effect between the Yacht Owner and Bay Yacht Agency and in the event of any dispute or clarification needed, the terms of that agreement shall apply.

Specific actions by Owner...

1. If the claim involves a part not manufactured by the boat builder, contact the part manufacturer directly. (A partial list is included in this brochure (p.2). Normally, detailed service information was included with the manuals provided at commissioning.)
2. If the claim involves the boat manufacturer, use the Warranty claim form enclosed. For fastest action, Fax it to our office for immediate attention. Note: Both the report and estimate must be detailed. Please provide complete information or you may delay the approval process. If the repair estimate seems to be excessive based on other similar claims, the manufacturer may request additional information, a second estimate, or may even wish to send factory personal to effect the repair. Some yards may be inefficient at best, or incompetent at worst, and so in fairness to all parties the pre-approval process has evolved as the fairest way to insure proper repairs. This is in your interest as well. Remember, once the repair has been completed, if the work was done improperly, you will not be able to make a claim again. It is in your best interest to have the benefit of the manufacturers input.
3. If an insurance claim, or if you think that you might possibly have an insurance claim, contact your insurance carrier immediately!
4. Upon receiving an approval of a claim, you pay for the work to be done, and you will be reimbursed by BYA or directly by the manufacturer. For Clients in a charter/management program, who have signed an Charter/Management Agreement, your Charter/management Agent may act as your agent in handling warranty--but he must follow the policy guidelines, and, in the end, it is your responsibility both procedural and financial--so make sure your agent understands his obligations and/or is referred to this web site and/or reviews your other documentation. Your statement will reflect charges initially, and subsequent statements will reflect reimbursements for authorized warranty work.
5. If you have a question about a submitted claims status, contact the service manager at our office who will look up the status on our computer. If you have a question about contacting a manufacturer, or technical details, contact your salesman at BYA. If he can't answer your question, or is not available, you may be referred to the BYA product manager who is more familiar with your particular manufacturer.
6. Response by BYA (Dealer)...
   1. We will immediately contact you or the designated contact person (Service yard, Charter company, etc.) if we think any clarification is needed.
   2. We will log your claim into our computer system, and Fax a copy to the manufacturer.
   3. Upon approval, we will call/FAX you or your designated contact person with the terms of approval.
   4. Upon receipt of the reimbursement, we will forward a check to you, your designated agent or charter manager.
   5. Bay Yacht Agency will do everything possible to support your claim when you follow the proper procedures as outlined herein.
   6. Our goal is to help you fully enjoy your boat with a minimum of problems. No one likes service problems, but the reality is that they do occur. This procedure is designed to eliminate any confusion, and to correct any problems as rapidly as possible. Happy Sailing, Eric Smith, President
       

Before you take too much time filling out this information, (Especially if you're using Microsoft Explorer) just put your name in and do a trial send (scroll to the bottom). If it works, come back and fill in the rest. Otherwise, E-Mail me and provide as much of this information as you can, or call--I can send you a form with the same request by FAX or Mail. E-Mail link is at the end of the SUBMIT FORM command--Scroll down. Sorry for the inconvenience but I don't know why ME doesn't always work. Netscape and many others are no problem.

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